📋 How to Request Account Deletion
To delete your Consentus account and all associated data, please follow one of these methods:
Method 1: In-App Deletion
- Open the Consentus app on your device
- Go to Settings → Account
- Tap on Delete Account
- Confirm your decision by tapping Yes, Delete My Account
- Your account will be deactivated immediately
Method 2: Email Request
- Send an email to support@consentus.online
- Subject line: "DELETE MY ACCOUNT"
- Include your registered email address in the body
- We will process your request within 7 business days
🗑️ What Gets Deleted
✅ Permanently Deleted
- Profile information
- Photos and media
- Messages and chats
- Pinches sent and received
- Date requests and bookings
- Location history
- Search history
- Account preferences
⏳ Retained (for legal reasons)
- Transaction records (tax compliance)
- Anonymized analytics data
- Support ticket history
- Legal compliance records
⚠️ Important: Account deletion is permanent. You will lose access to your profile, matches, and all associated data. This action cannot be undone.
📅 Retention Period
After you request deletion:
- Immediate: Your account is deactivated (others can no longer see you)
- Within 30 days: All personal data is permanently deleted from our databases
- Up to 90 days: Backup data is retained for disaster recovery (anonymized)
- Legal retention: Transaction records are kept for up to 7 years (for tax compliance)